Amy Wong
Amy Wong
Singapore University of Social Sciences
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An examination of the relationship between trust, commitment and relationship quality
A Wong, A Sohal
International journal of retail & distribution management 30 (1), 34-50, 2002
Service quality and customer loyalty perspectives on two levels of retail relationships
A Wong, A Sohal
Journal of services marketing 17 (5), 495-513, 2003
Analysing service quality in the hospitality industry
AWO Mei, AM Dean, CJ White
Managing Service Quality: An International Journal 9 (2), 136-143, 1999
The role of emotional satisfaction in service encounters
A Wong
Managing Service Quality: An International Journal 14 (5), 365-376, 2004
Consumer impulse buying and in-store stimuli in Chinese supermarkets
L Zhou, A Wong
Journal of International Consumer Marketing 16 (2), 37-53, 2004
Understanding the Quality of Relationships In Consumer Services
A Wong, S A. S
International Journal of Quality & Reliability Management 23 (3), 224-264, 2006
A critical incident approach to the examination of customer relationship management in a retail chain: an exploratory study
A Wong, A Sohal
Qualitative Market Research: An International Journal 6 (4), 248-262, 2003
Customers’ perspectives on service quality and relationship quality in retail encounters
A Wong, A Sohal
Managing Service Quality: An International Journal 12 (6), 424-433, 2002
The efficacy of final examinations: A comparative study of closed‐book, invigilated exams and open‐book, open‐web exams
JB Williams, A Wong
British Journal of Educational Technology 40 (2), 227-236, 2009
Determinants and outcomes of relationship quality: a conceptual model and empirical investigation
A Wong, L Zhou
Journal of International Consumer Marketing 18 (3), 81-105, 2006
Exploring the influence of product conspicuousness and social compliance on purchasing motives of young Chinese consumers for foreign brands
L Zhou, A Wong
Journal of Consumer Behaviour: An International Research Review 7 (6), 470-483, 2008
Enhancing value for Chinese shoppers: The contribution of store and customer characteristics
A Wong, A Dean
Journal of retailing and consumer services 16 (2), 123-134, 2009
Consumers’ motivations for consumption of foreign products: An empirical test in the People’s Republic of China
A Wong, L Zhou
U21Global working paper, 2005
Antecedents of consumer loyalty in ride-hailing
C Lee, A Wong
Transportation Research Part F: Traffic Psychology and Behaviour 80 (July …, 2021
How social capital builds online brand advocacy in luxury social media brand communities
A Wong
Journal of Retailing and Consumer Services 70, 103143, 2023
Customer behavioural intentions in the hospitality industry
A Wong, AM Dean, CJ White
Australian Journal of Hospitality Management 6 (1), 53-53, 1999
Assessing customer‐salesperson interactions in a retail chain: differences between city and country retail districts
A Wong, A Sohal
Marketing Intelligence & Planning 21 (5), 292-304, 2003
Understanding the brand and website effects of online loyalty: a mediation perspective
A Wong, M Haque
Journal of Marketing Management 38 (3-4), 333-368, 2022
A quality assurance framework for recruiting, training (and retaining) virtual adjunct faculty
K Sixl-Daniell, JB Williams, A Wong
Online Journal of Distance Learning Administration 9 (1), 1-12, 2006
The impact of service quality on customer loyalty in the hospitality industry
A Wong, A Dean, C White
International Journal of Customer Relationship Management, 81-89, 1999
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