| Fundamentals of Operations Management M Davis, N Aquilano, R Chase McGraw-Hill, 2003 | 480 | 2003 |
| How Disconfirmation, Perception and Actual Waiting Times Impact Customer Satisfaction MM Davis, J Heineke International Journal of Service Industry Management 9 (1), 1998 | 391 | 1998 |
| A Framework for Relating Waiting Time and Customer Satisfaction in a Service Operation M Davis, T Vollmann The Journal of Service Marketing 4 (1), 1990 | 365 | 1990 |
| Aligning Products with Supply Chain Processes and Strategy E Stavrulaki, M Davis International Journal of Logitics Management 21 (1), 2010 | 273 | 2010 |
| The Emergence of Service Operations Management as an Academic Discipline J Heineke, M Davis Journal of Operations Management 25 (2), 2007 | 250 | 2007 |
| Understanding the Roles of the Customer and the Operation for Better Waiting Line Management M Davis, J Heineke International Journal of Operations and Production Management 14 (5), 1994 | 231 | 1994 |
| Operations Management: Integrating Manufacturing and Services M Davis, J Heineke McGraw-Hill, 2005 | 181 | 2005 |
| How Long Should a Customer Wait for Service? MM Davis Decision Sciences 22 (2), 1991 | 152 | 1991 |
| From Self-Service to Super-Service: A Resource Mapping Framework for Co-Creating Value by Shifting the Boundary between Provider and Customer C Campbell, P Maglio, M Davis Information Systems and e-Business Management 9 (2), 2011 | 135 | 2011 |
| How Technology is Changing the Design and Delivery of Services MM Davis, J Spohrer, P Maglio Operations Management Review 4 (1), 2011 | 106* | 2011 |
| Service Science: Catalyst for Change in Business School Curriculum M Davis, I Berdrow IBM Systems Journal 47 (1), 2008 | 58 | 2008 |
| A Typology for Service Supply Chains and its Implications for Strategic Decisions E Stavrulaki, M Davis Service Science, 2014 | 39 | 2014 |
| Navigating Disruptive Innovation in Undergraduate Business Education R Behara, M Davis Decision Sciences Journal of Innovative Education 13 (3), 2015 | 37 | 2015 |
| Service Operations Management: Adding Value Through Technology M Davis, J Heineke McGraw-Hill, 2003 | 36* | 2003 |
| The Impact of Culture on Technology and Business J Tchaicha, M Davis Journal of Management Education 29 (5), 2005 | 35 | 2005 |
| Designing Lean Processes with Improved Service Quality: An Application in Financial Services G Li, J Field, mark Davis Quality Management Journal, 2017 | 34 | 2017 |
| Using Digital Inventories to Create Customer Value M Davis, J Field, Stavrulaki, Euthemia Service Science 7 (2), 2015 | 29 | 2015 |
| A Simulation Model for Determining Variable Worker Requirements in a Service Operation with Time Dependent Customer Demand S Kwan, M Davis, A Greenwood Queueing Systems 3 (3), 1988 | 23 | 1988 |
| Active Learning Projects in Service Operations Management R Behara, M Davis INFORMS Transactions on Education 11 (1), 2010 | 17 | 2010 |
| Sales Forecasting in a Retail Service Environment M Davis, P Berger Journal of Business Forecasting, 1989 | 7 | 1989 |
