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Carlos Mendes
Título
Citado por
Citado por
Año
Implementing the Service Catalogue Management
C Mendes, M Mira da Silva
Quality of Information and Communications Technology (QUATIC), 2010 Seventh …, 2010
312010
DEMO-based Service Level Agreements
C Mendes, M Mira da Silva
3rd International Conference on Exploring Service Science (IESS 2012), 2012
13*2012
Comparing Services Using DEMO
C Mendes, J Ferreira, M Mira da Silva
3rd International Joint Conference on Knowledge Discovery, Knowledge …, 2011
122011
Using Enterprise Ontology for Improving the National Health System
D Dias, C Mendes, M Mira da Silva
4rd International Joint Conference on Knowledge Discovery, Knowledge …, 2012
82012
Identifying Services from a Service Provider and Customer Perspectives
C Mendes, J Ferreira, M Mira da Silva
Lecture Notes in Communications in Computer and Information Science, 2012
82012
Analysis of Business Processes with Enterprise Ontology and Process Mining
A Caetano, MM Silva, C Mendes, J Borbinha, P Pinto
Lecture Notes in Business Information Processing 9, 2015
72015
Using DEMO to Identify IT Services
C Mendes, J Ferreira, M Mira da Silva
8th International Conference on the Quality of Information and …, 2012
72012
Using DEMO-based SLAs for Improving City Council Services
C Mendes, M Almeida, N Salvador, M Mira da Silva
4rd International Joint Conference on Knowledge Discovery, Knowledge …, 2012
62012
Learning Communities and Communities of practice Organizational learning Systems
C Mendes, A da Silva, J Tribolet
Paper presented at the CAPSI 2008–8th Conferenceia Associacao Portuguest de …, 2008
62008
Implementing a request fulfillment process
C Mendes, M Mira da Silva
Exploring Services Science: Second International Conference, IESS 2011 …, 2011
52011
A Method Based on DEMO for Managing Service Quality
C Mendes
Lisbon: PhD Thesis, Instituto Superior Técnico, 2013
32013
Controlo dos Custos Operacionais da Informática
C Mendes, M Mira da Silva
32009
Closing Service Quality Gaps Using Dynamic Service Level Agreements
C Mendes, M Mira da Silva
International Journal of Information System Modeling and Design 7 (2), 47-71, 2016
22016
Costing as a Service
A Machado, C Mendes, MM Silva
17th International Conference on Enterprise Information Systems (ICEIS), 2015
22015
Using Event Logs and the Ψ-theory to Analyse Business Processes
P Pinto, C Mendes, MM Silva, A Caetano
30th ACM Symposium On Applied Computing (SAC 2015), 2015
22015
Applying DEMO-based SLAs to cloud services
C Mendes, M Almeida, M Mira da Silva
Journal of Service Science Research 5, 95-123, 2013
22013
A Method for Reengineering Healthcare Using Enterprise Ontology and Lean
D Dias, C Mendes, M Mira da Silva
Lecture Notes in Communications in Computer and Information Science, 2013
22013
Cálculo de padrões para regulação no setor de saúde suplementar baseado em relações entre despesas operacionais e não operacionais
A Santanna, A Sallai, C Mendes
Relatórios de Pesquisa em Engenharia de Produção 5, 2005
22005
A Public Organization Career Progression Analysis Using Process Mining
N Silva, M Silva, C Mendes, MM da Silva
Atas da Conferência da Associação Portuguesa de Sistemas de Informação 15 …, 2017
12017
Objectifying Value Co-creation–An Exploratory Study
J Pombinho, C Mendes, B Fragoso, R Santos, N Silva, E Sixpence, ...
Advances in Enterprise Engineering X: 6th Enterprise Engineering Working …, 2016
12016
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